Frequently Asked Questions

Yes. Solaire Beauty is committed to cruelty-free practices. We do not conduct or commission animal testing on our products.

Our formulas are developed with comfort, performance, and everyday wearability in mind. However, everyone's skin and lips are different.

If you have sensitive skin, known allergies, or a history of reactions to cosmetic products, we recommend reviewing the complete ingredient list and performing a patch test before use.

If you experience irritation or discomfort, discontinue use immediately and consult a medical professional if necessary.

The shelf life and expiry details for each product are mentioned on the respective product page and/or product packaging. Please refer to these details before use and store the product as instructed.

Not necessarily, and that's completely normal.

Product images and shade references are intended to give you the closest possible representation of each colour. However, the final shade may vary depending on your natural lip colour, pigmentation, skin tone, lighting, screen settings, and the amount of product applied.

Absolutely. Our products are designed to fit effortlessly into your everyday routine, whether you're a beauty beginner or someone who already has an overflowing makeup bag.

Our lip products can be worn on their own, paired with a lip liner, or layered over your favourite lip colour depending on the look you want.

Apply directly to bare lips for a glossy wash of colour and hydration.

You can also pair it with a lip liner for extra definition or layer it over lipstick whenever you want added shine.

Reapply throughout the day whenever your lips need a little extra glow.

Store your products in a cool, dry place away from direct sunlight, excessive heat, and moisture.

Always close the product securely after use and avoid leaving it in extremely hot environments, such as inside a parked car.

Once your order has been dispatched, you will receive a tracking link via SMS and/or email using the contact information provided at checkout.

You can use this link to follow your shipment and check its latest delivery status.

Orders are generally processed and dispatched from our warehouse Monday through Saturday within 1 to 2 business days of being placed.

Once dispatched, estimated delivery timelines are:

Metro Cities: 2 to 3 business days
Other Locations: 3 to 5 business days

Delivery timelines are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Once an order has been successfully placed, it cannot be cancelled or modified.

Our fulfilment team begins processing orders promptly to ensure timely dispatch, so we recommend carefully reviewing your products, shades, quantities, shipping address, and contact information before completing your purchase.

Once an order has entered processing, we may not be able to modify the shipping address.

Please ensure that your complete address, PIN code, and contact number are entered correctly before placing your order.

If you notice an error immediately after ordering, contact us at info@solairebeauty.in and our team will assist wherever possible, although changes cannot be guaranteed.

No. For hygiene and safety reasons, Solaire Beauty products are non-returnable and non-exchangeable once delivered, except where otherwise required under applicable law.

Products that have been opened, used, tested, or swatched cannot be returned.

No. We are unable to accept returns, exchanges, or refund requests based on personal preferences such as shade, colour, finish, texture, fragrance, or a change of mind.

We recommend reviewing the product images, descriptions, and shade information carefully before placing your order.

Due to the hygienic and personal-use nature of cosmetic products, Solaire Beauty products are generally non-returnable and non-exchangeable once delivered.

If your shipment appears visibly damaged, opened, or tampered with at the time of delivery, please do not accept the package. Refuse the delivery and contact us at info@solairebeauty.in with your order details and any relevant photographs, where available.

Once a shipment has been accepted by the customer, it may not be eligible for a return, replacement, exchange, or refund solely because the outer shipping packaging is later found to be damaged.

If you believe you have received an incorrect product or shade different from what you ordered, please contact us at info@solairebeauty.in with your order details and clear photographs of the product received.

Our team will review the concern and assist you accordingly.

Individual allergies and sensitivities can vary. We recommend checking the complete ingredient list available on the relevant product page and performing a patch test before first use, particularly if you have sensitive skin or known allergies.

If irritation occurs, discontinue use immediately.

Due to hygiene considerations, we are generally unable to provide returns, refunds, exchanges, or replacements for reactions arising from individual allergies or sensitivities, subject to applicable law.

No. Solaire Beauty products remain subject to the same return and exchange policy whether purchased at full price, during a sale, with a discount code, as part of a promotional campaign, or through a special offer.