Return & Refund
REFUND & RETURNS POLICY
At Solaire Beauty, we deeply value your trust in us. Every product is thoughtfully crafted and carefully handled to ensure it reaches you in perfect condition. To maintain hygiene standards and fairness for all customers, please review our policy below before making a purchase. Due to the personal-use nature of cosmetic products, purchases made through our website are subject to the following return and refund policy.
Non-Returnable & Non-Exchangeable Products
For hygiene and safety reasons, all Solaire Beauty products are non-returnable and non-exchangeable once delivered, except where otherwise required under applicable law.
We are unable to offer returns, exchanges, replacements, or refunds for:
• Products that have been opened, used, swatched, or tested
• Incorrect shade, colour, or product selections made at the time of purchase
• Change-of-mind purchases
• Personal preference or dissatisfaction with a selected shade, finish, texture, fragrance, or product
• Products purchased during sales, promotional campaigns, discount events, or special offers
• Reactions arising from individual allergies, sensitivities, or skin/lip conditions
We recommend carefully reviewing product descriptions, shade information, ingredients, and your order details before completing your purchase.
Damaged, Opened or Tampered Shipments
If your package appears visibly damaged, opened, or tampered with at the time of delivery, we request that you do not accept the shipment.
In such cases, please:
• Refuse delivery of the package
• Contact us at info@solairebeauty.in as soon as possible
• Share your order details along with photographs or other relevant information, wherever available
The package will be returned to us by the courier and reviewed by our team before further action is taken.
Once a shipment has been accepted at the time of delivery, it may not be eligible for a return, replacement, exchange, or refund solely on the basis of damage to the outer shipping packaging discovered afterwards.
To process any claim (damaged, defective, or missing item), an unboxing video is mandatory: The video must begin before opening the package. The product must be shown exactly as received❗ Claims without a valid unboxing video will not be processed.
Product Reactions & Sensitivities
Everyone's skin and lips are different, and individual sensitivities may vary. Before using a Solaire Beauty product, we recommend:
• Reviewing the complete ingredient list available on the relevant product page
• Performing a patch test before first use, wherever applicable
• Following the usage instructions provided with the product
Due to hygiene considerations, we are generally unable to offer returns, refunds, exchanges, or replacements for reactions caused by individual allergies, sensitivities, or irritation, subject to applicable law.
If you experience significant irritation or discomfort, discontinue use of the product.
Sale & Promotional Purchases
🚫 Strict No-Cancellation Policy
Products purchased during sales, promotional campaigns, discount periods, bundles, or special offers remain subject to the same return and refund conditions unless explicitly stated otherwise.
Our Commitment to You!
At Solaire, we are committed to delivering a seamless and elevated experience. These guidelines help us maintain quality, hygiene, and fairness for every customer.
“Every Solaire order is handled with intention, care, and precision, because you deserve nothing less than beauty you can trust.”
Need Help?
If you have any concerns regarding your order or need assistance, please reach out to us at info@solairebeauty.in.
Our team will be happy to assist you.
Solaire Beauty